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Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 Sample Questions (Q141-Q146):

NEW QUESTION # 141
What is best practice for designing an action flow?

A. Always configure an action with its own flow
B. When designing a flow to be reused across multiple actions, use the Specify Treatment option to configure it with a specific treatment
C. Limit the number steps per channel to 3
D. When creating an action to be used as a flow template, set its availability to Always

Answer: B

Explanation:
Designing Reusable Action Flows:
* When creating an action flow intended for reuse, it's important to configure it with specific treatments.
* The Specify Treatment option allows the flow to dynamically apply the appropriate treatment based on the action context.
* This approach ensures consistency and flexibility, making it easier to manage and update the flows.

NEW QUESTION # 142
U+ Bank wants to introduce a new group of offers called Credit cards for all customers. As a decisioning consultant, which two valid actions do you create? (Choose Two)

A. Credit card status
B. Credit card number
C. No annual fee credit card
D. 1% cashback credit card

Answer: C,D

NEW QUESTION # 143
Through analysis of customer lifecycles, Next-Best-Action ________

A. provides fulfillment services
B. identifies global sales targets
C. anticipates retention issues
D. provides future sales reports

Answer: C

NEW QUESTION # 144
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A. Call intent detection
B. Interaction history
C. Offers ranking
D. Dispute handling strategy

Answer: B

NEW QUESTION # 145
Which two of these statements is true about Value Finder? (Choose Two)

A. Projects estimated value of the subsequent next-best-action run
B. Identifies opportunities for improvement
C. Shows the distribution of under-served customers across different groups
D. Identifies engagement policy conditions with bias

Answer: B,C

Explanation:
Value Finder is a tool in Pega Customer Decision Hub that helps identify and visualize the distribution of under-served customers across different groups. It also highlights opportunities for improvement by pinpointing areas where the engagement policies or strategies can be optimized to better serve these customers. This helps in fine-tuning the next-best-action strategies to enhance overall customer engagement and satisfaction.

NEW QUESTION # 146
......

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